• Coordinate new installations, including facility inspections and instrument validation/calibration.
• Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
• Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
• Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
• Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
• Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
• Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
• Communicate essential technical product updates to customers and sale counterparts to drive customer success.

Please APPLY through this link : nusantics.com/careers