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Nusantics
https://nusantics.com/id

Technical Account Manager

Looking for
D3
S1
S2


  • Lead and supervise the Technical Sales Executive team in managing customer accounts, providing technical support, and achieving customer satisfaction and commercial objectives.
  • Develop and implement account management strategies to strengthen customer relationships, improve customer retention, and identify opportunities for account growth and business expansion.
  • Oversee technical consultations and customer support related to shrimp farming operations, aquaculture practices, product applications, laboratory services, and sequencing solutions to ensure recommendations meet customer needs.
  • Coordinate with the Commercial team to align account management activities with sales targets, customer retention initiatives, cross-selling opportunities, and business development strategies.
  • Monitor customer account performance, service utilization, customer satisfaction, and technical service outcomes to identify risks, improvement opportunities, and potential business growth.
  • Establish and monitor team performance indicators, work plans, and reporting standards to ensure effective execution of customer visits, field activities, technical consultations, and customer follow-ups.
  • Oversee the planning and execution of field trials, sampling activities, technical assessments, and customer projects in coordination with laboratory, research, and other relevant internal teams.
  • Analyze customer feedback, field data, technical findings, and service performance to develop actionable recommendations and support data-driven account management decisions.
  • Manage customer escalations and coordinate cross-functional problem-solving to ensure timely resolution of technical issues, service complaints, and other customer concerns.
  • Build and maintain strategic relationships with key customers and relevant stakeholders while preparing periodic account performance reviews, team performance reports, and strategic recommendations for management.

  • Minimum Bachelor's degree (S1) in Aquaculture, Fisheries, Marine Science, Biology, Life Sciences, or a related field.
  • Minimum 3–5 years of relevant professional experience in technical sales, account management, aquaculture, shrimp farming, or customer-facing technical services, with team leadership or supervisory experience preferred.
  • Demonstrated ability to manage customer accounts, build long-term customer relationships, identify business opportunities, and improve customer retention.
  • Good understanding of shrimp farming operations, aquaculture practices, and relevant technical products or services; familiarity with laboratory testing, molecular diagnostics, or sequencing services is an advantage.
  • Strong leadership, communication, and interpersonal skills, with the ability to supervise team members, provide constructive feedback, and coordinate effectively across functions.
  • Strong analytical and problem-solving skills, with the ability to interpret technical information, evaluate customer needs, and develop practical, data-driven recommendations.
  • Proficient in Google Sheets or Microsoft Excel for data analysis, account performance monitoring, KPI tracking, and management reporting; familiarity with data visualization tools such as Metabase is an advantage.
  • Strong customer-oriented mindset, with the ability to manage customer expectations, handle escalations, resolve complaints, and maintain positive relationships with key accounts and stakeholders.
  • Ability to coordinate cross-functional projects involving Commercial, Laboratory, Research, Product, and other relevant teams to ensure effective service delivery and customer satisfaction.
  • Willing and able to conduct field visits, work directly with customers and shrimp farmers, and travel to customer sites as required, with strong organizational and time management skills.

Please click apply to this link : nusantics.com/careers

Only shortlisted candidates will be contacted.
Jakarta
31 December 2026
1
0
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