Coordinate new installations, including facility inspections and instrument validation/calibration.
Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
Communicate essential technical product updates to customers and sale counterparts to drive customer success.
Has master or bachelor degree of Science in Biology, Molecular Biology, Chemistry, Chemical/Industrial Engineering or other related major.
Has min 2 (two) years experience in the biotech industry.
Prior field experience supporting customers in a highly technical field is helpful
Knowledge of genomics, sequencing applications, and methods that apply to company technology.
Capacity to interact with principal investigator-level scientists, and bioinformaticians and laboratory personnel.
Proficient with general lab best practices and common Molecular Biology techniques.
Ability to organize and align stakeholders to overcome issues success. Ability to influence without authority.
Good computer skills, experience with Microsoft Office also laboratory systems.
Able to work with team.
Willing to travel across and outside Indonesia.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Thorough & nimble, finished report within time scheduled.
Coordinate new installations, including facility inspections and instrument validation/calibration.
Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
Communicate essential technical product updates to customers and sale counterparts to drive customer success.
Holds a Bachelor's or Master's degree in Biology, Molecular Biology, Microbiology, or a closely related field.
Possess professional experience and demonstrate proven expertise in Molecular Biology research, including DNA/RNA extractions, PCR, and qPCR; experience with nucleic acid sequencing is a strong advantage.
Possess advanced knowledge of Molecular Biology and bioinformatics tools, with a focus on designing qPCR and sequencing primers and probes for experimental procedures.
Skilled in structuring research designs, meticulously documenting findings, and preparing comprehensive technical reports.
Self-driven, agile, persistent, and proactive, with the ability to take initiative and deliver results independently.
Exhibits critical thinking, problem-solving abilities, and a high level of creativity in addressing technical challenges.
Proven leadership skills, with the ability to inspire and guide a team toward achieving complex objectives.
Combines technical expertise with strategic vision, making them a strong leader and collaborator in dynamic R&D environments.
Lead the R&D team in the development and improvement of molecular diagnostics products, ensuring timely execution and high-quality outcomes.
Lead the preparation and execution of technology transfer processes to internal or external partners with precision and efficiency.
Design and implement robust research strategies and experimental protocols aligned with project objectives and deliverables.
Ensure strict alignment with project timelines, goals, and required outputs, maintaining a results-driven approach.
Prepare detailed technical reports, presentations, and documentation for diverse internal and external stakeholders.
Proactively identify and resolve challenges within R&D or related departments to maintain seamless project progression.
Perform comprehensive data collection, analysis, and documentation, ensuring thorough organization of experimental results.
Maintain meticulous records of experimental procedures, results, and analyses, adhering to established protocols and best practices.
Provide scientific expertise to support the commercial launch of products and the development of marketing materials.
Recommend and implement improvements to experimental protocols to enhance efficiency and effectiveness.
Rigorously adhere to safety protocols, quality standards, and regulatory requirements, fostering a compliant and safe research environment.
