• Digital Strategy Development:
• - Partner with the management team to identify opportunities for leveraging digital solutions to enhance MSME banking operations and customer experience.
• -Conduct in-depth analysis to understand the needs of MSME customers and propose digital enhancements accordingly.
• Business Requirements Design:
• - Lead the creation of detailed business requirement documents for digital initiatives, ensuring clear communication of needs and expectations between stakeholders and the IT department.
• - Validate the technical feasibility of proposed solutions and ensure they align with business objectives.
• Project Management:
• - Manage the lifecycle of digital solution projects, including planning, execution, monitoring, and closure, ensuring they are delivered on time, within scope, and budget.
• - Employ project management best practices and methodologies to ensure efficient and effective project execution.
• Change Management:
• - Develop and implement comprehensive change management strategies to facilitate the adoption of new digital tools and processes.
• - Provide training and support to ensure smooth transitions and minimize disruptions to business operations.
• Performance Analysis & Reporting:
• - Utilize analytics to track the performance of digital initiatives, identifying areas for improvement and reporting on their success and impact on MSME banking performance.
• - Prepare and present regular reports to management on project progress and outcomes.

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