We are looking for a proactive, tech-savvy, and people-oriented Client Success Officer to join our growing team in Bandung.
In this role, you will help our property developer partners successfully adopt and maximize the benefits of MilikiRumah's SaaS platform. You will be responsible for supporting client onboarding, delivering product training, assisting with technical inquiries, and building strong relationships with clients to ensure consistent platform usage.
This is not a desk-only role. You will actively engage with clients, visit developer offices, conduct training sessions, and help users understand how our technology can improve their daily sales and marketing activities.
Fresh graduates are welcome to apply! We value candidates who are eager to learn, confident in communicating with others, and passionate about technology and customer engagement.
Fresh graduates or candidates with 0–3 years of experience in Customer Success, Account Management, Customer Service, Sales Support, Business Development, or other client-facing roles.
Bachelor's degree in Business, Management, Marketing, Communication, Information Systems, or a related field.
Mandatory: Good English communication skills, both written and spoken, as the role involves communication and coordination in English.
Strong communication, interpersonal, and presentation skills.
Confident in interacting with clients and conducting product demonstrations or training sessions.
Tech-savvy, quick to learn new software, and comfortable using digital tools and applications.
Proactive, resourceful, detail-oriented, and willing to take initiative.
Good problem-solving skills with a customer-focused mindset.
Comfortable working independently and managing multiple client requests.
Mandatory: Own a personal vehicle and be willing to travel regularly for client visits.
Mandatory: Own a personal laptop suitable for daily work, presentations, and software demonstrations.
Possess a valid driver's license (SIM A and/or SIM C) appropriate for the vehicle used.
Willing to be based in Bandung, West Java, with regular field visits to client locations.
1. Client Onboarding & Product Training
Assist new clients in onboarding and setting up the MilikiRumah SaaS platform.
Conduct on-site and online product demonstrations and training sessions for property developer teams.
Guide clients in understanding and using platform features, including AI chatbots, credit analysis, and lead management tools.
Ensure clients are comfortable using the platform in their daily operations.
2. Client Engagement & Product Adoption
Maintain regular communication with assigned clients to encourage active platform usage.
Monitor basic client activity and follow up with users who need additional assistance or training.
Conduct regular client visits to identify challenges, provide support, and improve the overall user experience.
Support initiatives to increase client satisfaction, engagement, and retention.
3. Client Relationship Management
Build and maintain positive relationships with property developers, sales teams, and other client representatives.
Serve as the first point of contact for general client inquiries and product-related assistance.
Identify client needs and recommend practical solutions to improve their experience with the platform.
Coordinate with internal teams to ensure client requests and concerns are addressed promptly.
4. Technical Support & Reporting
Provide basic troubleshooting and guidance for platform features and configurations.
Escalate complex technical issues to the relevant internal teams.
Collect client feedback and communicate suggestions for product improvements.
Maintain accurate records of client interactions, training activities, issues, and follow-up actions.
Prepare regular updates on client engagement, platform adoption, and operational activities.
GKU Timur ITB Building
Jln. Ganesha 10, Bandung 40132 Indonesia
Customer Service
Phone & Fax: (+62-22) 2509177
career@itb.ac.id
Employer Service
Phone & Fax: (+62-22) 2509162
Email : employerservices@itb.ac.id
