Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
Work with clients to identify the text responses they require for the talkbot.
Create text responses designed to enhance user interactions with the bot.
Update and refine text responses according to customer feedback and interaction patterns.
Having experience in AI related, fresh graduates are welcome to apply.
Proficiency in written and spoken English.
Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.
Onsite work at 88 Kasablanka, Jakarta Selatan, Indonesia; open to candidates located in Thailand and Malaysia who are residents of or hold a valid work visa in the respective country and fluent in the local language.