a) IT Infrastructure & Operations Support

·   Support the monitoring and routine administration of servers, storage, network devices, virtualization platforms, backup systems, operating systems, and infrastructure monitoring tools.

·   Carry out daily health checks, review alerts and system performance, record findings, and promptly escalate abnormalities or service-impacting issues to the responsible engineer or shift lead.

·   Assist with preventive and corrective maintenance, hardware installation, system configuration, patching, backup, restore, and routine administration activities performed by internal teams, contractors, and vendors.

·   Support initial troubleshooting of server, storage, virtualization, operating system, network connectivity, backup, and monitoring issues under the guidance of senior team members.

·   Learn and follow standard operating procedures, incident and escalation procedures, change management requirements, maintenance procedures, and data center operating protocols.

·   Assist in monitoring system availability, capacity, resource utilization, backup completion, hardware health, and infrastructure performance to support stable operations.

·   Update service tickets, work orders, change requests, incident records, configuration records, and other ITSM documentation accurately and on time.

·   Help maintain network diagrams, rack and equipment records, system inventories, technical documentation, standard operating procedures, and configuration information.

·   Participate in shift handovers, technical training, drills, maintenance activities, and operations meetings.

·   Develop a sound understanding of data center IT infrastructure, redundancy, resilience, security, disaster recovery, and operational requirements.

b) Maintenance, Security & Continuous Improvement

·   Support maintenance planning, work scheduling, and coordination with approved IT vendors, contractors, service providers, and internal stakeholders.

·   Assist in preparing and reviewing method statements, change requests, risk assessments, implementation plans, rollback plans, maintenance checklists, and validation records before work begins.

·   Monitor IT infrastructure activities to ensure compliance with approved procedures, security standards, change controls, service-level expectations, and site rules.

·   Support testing, commissioning, system upgrades, migrations, backup and restore validation, disaster recovery exercises, and operational handover activities.

·   Assist in tracking incidents, defects, vulnerabilities, maintenance findings, corrective actions, spare parts, licenses, and outstanding technical issues through closure.

·   Support system access reviews, patching, firmware and operating system updates, vulnerability remediation, backup checks, and recovery validation as directed.

·   Comply with health, safety, security, environmental, data protection, and quality requirements at all times and promptly report unsafe conditions or security risks.

·   Support incident response and recovery by collecting logs and monitoring data, documenting technical findings, and helping prepare incident records and follow-up actions.

·   Identify practical opportunities to improve infrastructure reliability, monitoring, automation, documentation, security, capacity utilization, and operational processes.